Frequently Asked Questions

Belly Basics

  • What is Belly?
    Belly is a universal loyalty program that offers unique and exceptional rewards to places you love. Simple as that.
  • How do I become a Belly Member?
    Pick up a card at any of our locations. "Tap to Belly" then just scan the barcode on the tablet and enter in your email address. If you don't want to have another card in your wallet, you can download the mobile app for iPhone or Android.
  • How does Belly work?
    Earn points by scanning the barcode of your Belly card or on your Belly mobile app on the in-store tablet. Friendly reminder: points are specific to each business and can only be used for redemption at that location.

    Redeem rewards by tapping on any reward that you are eligible to redeem and show the confirmation to the nearest employee!

  • Where can I use my Belly card or mobile app?
    Use your Belly card or the Belly mobile app at any Belly location!
  • How many Belly cards do I need?
    Belly is a universal loyalty program. That means you only need one loyalty card! Use your Belly card or the Belly mobile app at any Belly location!

Points

  • How do I earn points?
    Points are earned by scanning the barcode of your Belly card or on your Belly mobile app on the in-store tablet.
  • If I don't have my card with me‚ how do I earn points for my visit?
    You can check in with the email associated with your account. Just "Tap to Belly" and then "Check-in using email' in the bottom corner of the tablet. For security reasons, you cannot get a reward when using your email address. Make sure you use your card or app next time!
  • I lost my card. How do I get a new one without losing all of my points?
    Just pick up a card at any of our locations. Scan the card on the Belly tablet, enter in the same email address used for the previous account, tap "Get Belly" and then choose to link the accounts!
  • I want to see all of the points I have earned at different stores. How do I do that?
    Super easy! Your points totals are available on the website and the mobile app. From the Belly website, Sign In and view points on your account page.

    From the iPhone or Android app, you can tap "My Stuff" to see a list of all the businesses where you have points. Always be sure to refresh this page by dragging down on the screen to make sure your activity is updated.

  • My points are not showing up on my mobile app. What's the deal?
    Make sure you refresh the "My Stuff" tab by dragging the screen down until you see the 'Fetching Your Stuff' spinner. Your points should then show up!

Rewards

  • How do I redeem rewards?
    Scan your card on the tablet like you normally would and the list of rewards at that business will appear. Rewards you are eligible to redeem are in blue. Choose the reward you'd like to redeem, CONFIRM it, and show the nearest employee the confirmation screen!
  • What happens to my point total after I redeem a reward
    The point value of the reward redeem is subtracted from the total. For example, if you have 20 points and redeem a reward for 20 points, then you will have 0 points at that business. If you have 20 points and redeem a reward for 15 points, you will have 5 points remaining at that location.

Account Info

  • How do I change my password?
    Select "Don't know your password?" from the Sign In screen or click here. Then enter the email address you used to sign up for Belly. Once you've done this, you will receive an email with a link to reset your password. Click the link and enter your new password twice for confirmation.
  • I have been using a card but now I want to use the app.
    Downloaded the app and sign in using the same email address you originally registered to your card and the password you set the first time you logged in online.

    Don't have a password? No worries at all! You can create a new one through the app by clicking "I don't know my password" or just click here.
  • I have been using the app but I also want a card.
    Pick up a card from any Belly location, scan the barcode on the iPad, enter the same email address used with your phone app, tap "Get Belly" then choose to link the two accounts!
  • I signed up for Belly with the wrong email address. Can it be changed?
    Sure! We're working on making this easier, but for now we have to do it for you. Please let us know in the "Send Us A Message" form on this page. Please also include the following information in the Message box:

    Your full name. The incorrect email address (if you can remember it). The correct email address. The number that is on your Belly card.
Still have questions? Contact support by filling out the contact form to the right!