Bridging the physical and digital world has never been easier thanks to Belly. When a new customer comes to your business (let’s name her Sarah), orders a cup of coffee, and scans her Belly card or app, a digital connection is made. That digital connection enables you, as a business owner or operator, to provide Sarah with offers and rewards that are specifically relevant to her. You know that she’s a 27 year old female, how often she visits your business and when. At a larger scale, Belly gives you the ability to segment your customers based on things like visit history for example. This arms you with customer data you haven’t had before. Creating digital connections from this data is powerful – and that’s just the beginning of what Belly can do.
As a business owner, Belly gives you full visibility into how your loyalty program is performing along with tools to automate your marketing. Make sure you take advantage of all these tools. Besides powering your customer loyalty program from your in-store iPad, from your Web Command Center you can:
- Email your customers with Campaigns
- Acquire new customers with Belly Bites
- Automate your social media and reputation management
- Send automated customer offers with Auto-Engage
- Access powerful data about your customers
Your Web Command Center provides powerful data about your loyalty program as well as the marketing tools you need to stay connected to your customers.
Learn who your most loyal customers are and who hasn't visited in a while. Access customer demographics and review how your loyalty program, email campaigns and Belly Bites are performing.
Here are even more things you can do:
Sort & Filter Your Customer Data
Easily view your customer data by day, week, month or a custom date range you set. See how your loyalty program is performing over time.
- Customer Visits: Sort based on date range as well as who visited most frequently and who hasn’t been in for a while.
- Reward Redemptions: Sort reward redemptions by day, week, month or a custom date range. You can see which of your rewards is the most popular, and which ones you might want to replace based on how many redemptions they have.
Send & Track Email Campaigns To Your Customers
With Belly’s Campaigns tool, not only can you create and send dynamic emails to your customers, but you can see how many customers visited your business after receiving your email. From creation, all the way through reporting, all of your emails can be managed right from your Web Command Center, under the Campaigns tab.
Get New Customers With Bites
Bites is a customer acquisition tool that taps into Belly’s network of over 5 million members, and lets you target new customers in your neighborhood who haven’t been to your business. Unlike other customer acquisition tools, Bites allows you to track how many new customers visited your business and became repeat customers. Right now, Bites is only available in select markets.
Bring Your Customers Back With Auto-Engage
With Auto-Engage, local businesses can target the right person, at the right time, and in the right format – all based on their customer visit frequency. It’s email marketing automation for small business done right.
With Belly, businesses can now utilize their loyalty program’s data to connect their automated email marketing campaigns to their offline customer visits.
We've detailed a step-by-step guide for creating your Auto-Engage offers here.
Click here to login and take your Web Command Center for a spin. For help managing your Belly loyalty program, your Merchant Success Manager is always here to help too! Don't have Belly yet? Request a demo.